Privacy Policy

1. Introduction

Welcome to Holistic Balance Acupuncture and Wellness Centre Ltd. (“Company,” “we,” “us,” or “our”). Your privacy is important to us, and we are committed to protecting any personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [holisticbalance.ca] (the “Website”).

By using our Website, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our Website or services.

2. Information We Collect

We collect both personal and non-personal information to provide and improve our services.

(a) Personal Information

We collect personal information you voluntarily provide, such as:

• Contact Information (Name, Email, Phone Number) when you submit a contact form or book an appointment.
• Health Information (if provided in intake forms for consultations).
• Billing Information (if payments are made through third-party booking systems).

(b) Non-Personal Information

We automatically collect non-personal information when you visit our Website, such as:

• IP Address, Browser Type, and Device Information
• Usage Data (pages visited, time spent, referral sources)
• Cookies and Tracking Technologies to enhance your experience

3. How We Use Your Information

We use your information to:

• Process and respond to inquiries or appointment bookings.
• Improve our Website, services, and customer experience.
• Send appointment reminders, updates, or promotional communications (with your consent).
• Ensure compliance with legal obligations.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share information in the following cases:

• Third-Party Service Providers: To facilitate online booking, payments, or analytics.
• Legal Compliance: If required by law, court order, or governmental request.
• Business Transfers: If we merge, sell, or transfer business assets.

5. Data Security

We take appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We encourage you to protect your login credentials and personal data.

6. Your Rights & Choices

You have the right to:

• Access, update, or delete your personal information.
• Opt-out of marketing emails (unsubscribe link provided in all emails).
• Disable cookies via browser settings if you do not wish to be tracked.

To exercise your rights, contact us at [info@holisticbalance.ca].

7. Third-Party Links & Services

Our Website may contain links to third-party websites (such as booking platforms). We are not responsible for their privacy policies, so we encourage you to review their terms before submitting information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised date. Your continued use of our Website constitutes acceptance of the updated policy.

Terms of Service

1. Acceptance of Terms

By accessing and using [holisticbalance.ca] (the “Website”), you agree to comply with these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Website.

2. Services Provided

Holistic Balance Acupuncture and Wellness Centre Ltd. offers acupuncture, Traditional Chinese Medicine (TCM), herbal consultations, and related wellness services. The information on this Website is for general informational purposes only and is not a substitute for professional medical advice.

3. Appointment Bookings & Payments

• Appointments are booked through third-party scheduling platforms (e.g., JaneApp).
• Fees for services will be outlined at the time of booking.
• Cancellations and reschedules must follow the clinic’s cancellation policy, which may involve fees.

4. Medical Disclaimer

• The content on this Website is not medical advice and should not be used as a replacement for professional healthcare consultation.
• We do not guarantee specific treatment outcomes. Individual results may vary.
• Always consult with a licensed healthcare provider before starting any new treatment or wellness practice.

5. User Responsibilities

• You agree to use the Website only for lawful purposes.
• You will not engage in harassment, spam, or any unauthorized access to the Website.
• You must be at least 18 years old to use our services unless accompanied by a legal guardian.

6. Intellectual Property

All content, including text, graphics, logos, and images, is the property of Holistic Balance Acupuncture and Wellness Centre Ltd. and is protected under copyright and intellectual property laws. You may not reproduce, distribute, or modify any content without our written permission.

7. Limitation of Liability

Holistic Balance Acupuncture and Wellness Centre Ltd. and its practitioners shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

• Your use of or inability to use our Website or services.
• Errors or omissions in Website content.
• External links to third-party services or platforms.

8. Indemnification

You agree to indemnify and hold harmless Holistic Balance Acupuncture and Wellness Centre Ltd., its practitioners, employees, and affiliates from any claims, damages, or legal fees resulting from your use of the Website or violation of these Terms.

9. Modifications & Termination

• We reserve the right to modify these Terms at any time. Any updates will be posted on this page.
• We may terminate or restrict access to the Website for any reason without prior notice.

10. Governing Law

These Terms shall be governed by the laws of Alberta, Canada. Any disputes will be resolved in the courts of Alberta.

11. Contact Information

If you have any questions regarding these Terms or our Privacy Policy, please contact us at:

📩 Email: info@holisticbalance.ca
🌐 Website: holisticbalance.ca